What Is Feedback App On Mac

  1. What Is Feedback App On Mac Pro
  2. What Is Feedback App On Mac Windows 10
  3. What Is Feedback App On Mac Computer
  4. Feedback App On Mac

Customers provide ratings and reviews on the App Store to give feedback on their experience with an app and help others decide which apps they’d like to try. You can ask for ratings and respond to reviews to improve your app’s discoverability, encourage downloads, and build rapport with people who use your app.

The iOS, iPadOS and macOS public betas come with the built-in Feedback Assistant app, which can be opened from the Home screen on your iPhone, iPad or iPod touch or from the Dock on your Mac. The Feedback Assistant app is also available from the help menu of any app by selecting Send Feedback.

Overview

What is feedback app on mac pro

Ratings and reviews influence how your app ranks in search results, and can affect whether someone downloads your app. Users can rate your app on a scale of 1 to 5 stars. They can also add a written review for iOS and macOS apps.

Individual ratings inform your app’s summary rating, which is displayed on your product page and in search results. This summary rating is specific to each territory on the App Store and you can reset it when you release a new version of your app. However, we recommend using this feature sparingly; while resetting the summary rating can ensure that it reflects the most current version of your app — useful if an update addresses users’ previous concerns — having few ratings may discourage potential users from downloading your app. In addition, keep in mind that resetting your summary rating does not reset your app’s written reviews. Past reviews will continue to display on your product page.

Asking for Ratings and Reviews

You can ask users to rate and review your app at appropriate times throughout the user experience. Make the request when users are most likely to feel satisfaction with your app, such as when they’ve completed an action, level, or task. Make sure not to interrupt their activity.

To give users an easy way to provide feedback on the App Store or the Mac App Store, use the SKStoreReviewController API. You can prompt for ratings up to three times in a 365-day period. Users will submit a rating through the standardized prompt, and can write and submit a review without leaving the app.

Ensure that your support contact information is easy to find in your app and on your App Store product page. This gives users a direct way to reach you if they encounter difficulties, and gives you an opportunity to resolve negative experiences that may otherwise lead to poor reviews.

Best Practices and Guidelines

Get details on best practices for asking for ratings and reviews in the Ratings and Reviews section of the iOS Human Interface Guidelines. For guidelines on responding to customer reviews, see the Safety section of the App Store Review Guidelines.

Managing Reviews and Responses

App Store Connect users with an Admin or Customer Support role can view, sort, and respond to reviews. Learn more

Responding to Reviews on the App Store

Addressing feedback directly on your App Store product page can help you create a better user experience and improve your app’s rating. You can respond to all reviews of your app, regardless of when they were written, in App Store Connect. When you respond, the reviewer is notified and has the option to update their review. You can edit your response at any time, and only the latest version of your response will be shown.

The ideal response is concise and clearly addresses your customer’s feedback. Keep your responses respectful and do not include personal information, marketing language, or spam. Strive for a friendly tone that’s consistent with the voice of your brand. When possible, we recommend personalizing your responses rather than using generic responses for similar reviews.

If you can’t respond to every review, consider prioritizing reviews with the lowest star ratings or those mentioning technical issues with the current version of your app. Clearly acknowledge the reviewer’s feedback, and let them know you’re working on addressing the issue.

When you release an app update that fixes issues mentioned in older reviews, include this information in your release notes and consider replying to relevant reviews to tell these users about the fix. This can be an effective method for reengaging previously dissatisfied users.

Consider promptly replying to new and updated reviews following a major release of your app so that you can have a dialogue with users when they’re most interested in sharing feedback. You can set up email alerts in the Users and Roles section of App Store Connect to notify you when a user edits a review to which you’ve previously replied.

When to Direct Users to Apple Support

If a reviewer reports a downloading error or billing issue, direct them to Apple Support. If Apple determines that the issue is not related to the App Store or the user’s account, we will contact you about your app.

Reporting Concerns

If you see a review that contains offensive material, spam, or other content that violates Apple’s Terms and Conditions, use the Report a Concern option under the review in App Store Connect instead of replying to the review. The user who wrote the review will not be notified that you reported a concern.

Using Customer Ratings and Reviews

You may use your app’s rating in marketing materials as long as it accurately reflects your app’s current rating. Customer reviews may be used in marketing materials only if permission from the reviewer is granted.

Related

Do you want to send a feedback for an Apple service or product? Then the good news is you can. You can let Apple know when you run into problems. You can also make feedbacks, compliments, complaints, or suggestions.

Apple prioritizes these feedbacks because these tell them the areas where they are doing great or the areas where they need improvement.

The purpose of this article is to guide users, customers, and potential clients on how to provide their feedback to Apple.

It is important to note that Apple put a statement where they said they read every feedback that comes in their way. However, responding to each and every one of the feedback is not possible. Apple has a dedicated team that is assigned to reviewing and escalating feedbacks received every day. The proper outlets and departments get escalations from important feedbacks. These outlets include iTunes, iPad, Mac, and iPhone.

This is a reassuring way to tell Apple’s customers that their voices are heard.

How to Send Feedback to Apple?

If you run into problems or want to know how some functions are working, you need a technical support. You can get immediate help if the screen is broken, the buttons are not working, and a lot more by contacting Apple support. You can chat, call, or visit an Apple Store for additional support.

There are a lot of ways on which you can send your feedback. Here are some of the basics that you need to know about feedbacks. You can send one of the following:

Feature requests for iOS or MacOS

Complaints about Products or Services

Bug Reports for Newly Released iOS versions and others

Unresponsive, slow or crashing applications

App

Performance Problems

Other Suggestions

What Is Feedback App On Mac Pro

Submit Feedback on the Apple Website:

You can send a feedback online through Apple’s website.

What Is Feedback App On Mac Windows 10

1. Go to the following website: apple.com/feedback/

2. Select a Service or Product

3. There will be a form for you.

What Is Feedback App On Mac Computer

4. Provide necessary and complete details about your Feedback.

5. Don’t forget to add your email address. This can be optional.

As stated, Apple won’t be able to respond to every feedback that they receive. However, there’s still a chance that you will receive a response from them.

6. If you are done filling up the form, just simply click the Submit button.

There’s also a Feedback Assistant application that is available to Mac users.

How to Submit Feedback through the Assistant App (iOS and MacOS)

1. MacOS

The Feedback Assistant App is available on the public beta version of the MacOS.

Click the Feedback Assistant App on the Dock in order to launch it.

If this is the very first time that you are using the app, you will be asked to agree to the license agreement. Just simply click the Accept and Continue button.

Sign in using your Apple ID and password when prompted.

Feedback App On Mac

This is a similar version of the mail application

Click the New Feedback Button

Describe your issue and click Continue and Submit after you are done,

2. iOS

1. Go to the Feedback Assistant

2. Sign in using your Apple ID and the correct Password

3. Describe your Feedback in Detail and Send it.

Don’t forget that Apple employees and engineers would also love to hear great feedback from you. If you have something good to share, don’t hesitate to send a great feedback for it. If you discover some bugs, help other users by sending a feedback as well.