Automatic Software Mac Not Working

Jul 01, 2020  If you're not getting the updates immediately, or you go to the App Store and see a ton of pending updates, this seems to be more related to the developer using the phased update feature rather than automatic updates not working.

Automatic Repair is a built-in feature of Windows operating systems that is designed to fix computer issues for you. Sometimes, however, it can be an inconvenience rather than a source of relief, as it can get stuck in a startup repair loop.

Automatic Repair not working, stuck in continuous loading screen, is a well-documented issue in Windows 10 and 8. This article will serve as your quick guide to confidently navigate this problem on your own.

Why Automatic Repair Is Not Working

Windows Automatic Repair can get stuck in a loop of repairing and restarting, only to return to the repair stage.

Picture this: you left your computer in peace as you planned to get away for, say, a week. When you came back, you couldn’t play your favorite games on your desktop anymore; the problem persisted for three days and escalated to you being unable to get into your desktop anymore. And then the message flashed: “Automatic repair failed.”

You went to Advanced Options and tried to reset, but the system said it couldn’t be done and nothing could be changed. You tried the command prompt to fix any corrupt files, but to no avail as well.

It’s still unclear what exactly causes this Automatic Repair issue, whether it’s corrupted files or something else, but note that there are two common variations of the problem:

  • Automatic Repair gets stuck on a black screen, showing the “Preparing Automatic Repair” error message.
  • Automatic Repair fails and states: “Automatic repair couldn’t repair your PC.”

Unfortunately, there’s no amount of patience that can solve this problem; waiting it out typically doesn’t do the job. But there are a few reliable fixes you can try before going to a computer technician.

How to Fix Automatic Repair Not Working Issue

Before trying these solutions, make sure that you nothing is amiss in the hardware or the usual operations of your Windows computer. This is why it’s very important to get in the habit of using a Windows optimizer tool to clean out junk files and unnecessary stuff that get in the way of your machine’s steady, stable operations.

Now, let’s get to work and work our way down the following solutions:

Reset or Refresh Your Computer

No fix for this Automatic Repair issue can be simpler than directly refreshing or resetting your computer. In fact, it’s Microsoft’s prescribed solution to the endless loop. Microsoft provides the following steps:

  1. With the “Preparing automatic repair” window, press and hold the Power button three times. This will forcefully shut down your machine.
  2. The system will then enter the boot repair page. After two to three instances of reboot, choose Troubleshoot.
  3. Proceed to Refresh PC or Reset PC.

Disable Your Anti-Malware Software

Another method to crawl your way out of the Windows Automatic Repair loop is to disable your early launch anti-malware protection. Here are the steps to take:

  1. Go to Command Prompt in Windows Boot Options, which will show up after restarting your machine a few times.
  2. Go to Troubleshoot > Advanced Options > Startup Settings.
  3. Once your computer restarts, it will offer a list of options.
  4. Select Disable early launch anti-malware protection.
  5. Restart your machine and check if you can finally boot into Windows.

Remove a Problematic File

Time and time again, you will come across problems because of corrupt files, including the Automatic Repair loop. Try to look into this possibility by following these steps:

  1. Go to the Windows Boot Options menu.
  2. Select Trouble Troubleshoot > Advanced Options > Command Prompt.
  3. In the command line, type in C: cd WindowsSystem32LogFilesSrt. SrtTrail.txt.
  4. When you see the message Boot critical file c:windowssystem32driversvsock.sys is corrupt,” go to the specific location via the Command Prompt.
  5. Enter the del command to delete the erroneous file.

Perform a Clean Install of Windows 10

Sometimes, even after performing basic solutions, Automatic Repair still won’t work and remains stuck in a continuous loading screen. In this case, a clean install has a good chance of working.

A clean install means installing a clean copy of the latest version of Windows 10 Home or Windows 10 Pro, as well as remove apps that you installed or came pre-installed on your computer. The good thing is you have the option to keep your personal files.

Note, however, that there are caveats to doing this. Using Microsoft’s clean install tool will remove all apps that don’t come standard with Windows, including Office and other popular Microsoft apps. You won’t be able to recover removed apps, which means you would have to manually reinstall them later in case you need them.

Make sure that you meet the system requirements for clean-installing Windows 10. Download Microsoft’s tool here.

Further Notes

At one point, you might find that your Windows computer is stuck in a Windows Automatic Repair loop for days and days on end, without you doing anything differently before the problem arose. Try one of the solutions we provided above to address this Automatic Repair not working issues and get back on track.

Have you ever come across this annoying, persistent issue? What worked in your case? Do let us know in the comments below!

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

By default, installations of Microsoft Office are configured to automatically update your Office installation when new updates are made publicly available. However, if you examine the Account section of the backstage, you may see that updates are disabled or that the command to manage updates is disabled or hidden. For example, the following figure indicates that updates are disabled in the backstage.

Cause

This issue occurs if updates have been manually disable or are managed through Group Policy settings.

Resolution

We recommend that you keep automatic updating enabled for Office installations because this configuration allows Office to automatically update with the latest fixes and security features. To re-enable automatic updates for Office, follow the steps below.

  • Manually configure automatic updates

    If your Office installation is not managed by Group Policy, you can manually re-enable automatic updates by following these steps. If you cannot follow these steps because the Update Options control is disabled or missing, your updates are being managed by Group Policy.

    1. Start any program.
    2. On the File tab, select Account.
      Note: In Outlook, select Office Account.
    3. On the right side, select Update Options, and then select Enable Updates.
    4. If you are asked whether you want to let Microsoft Office make changes to your computer, select Yes.
  • Automatic updates managed by Group Policy

    Warning

    Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

    If you cannot follow the steps in the 'Manually configure automatic updates' section, this is because the Update Options control is disabled or missing due to a Group Policy. For example, the following figure shows the Update Options control when the Enable Updates option is hidden through a Group Policy:

    To examine the registry data that is associated with the Group Policy settings which control this feature, follow these steps:

    1. Start Registry Editor. To do this, take one of the following actions:
    • In Windows 10 or Windows 8, press the Windows key + X, select Run, type regedit in the Open box, and then press Enter.
    • In Windows 7 and Windows Vista, select Start, type regedit in the Start Search box, and then press Enter. If you are prompted for an administrator password or for confirmation, type the password, or select Allow.
    1. Locate and then select the following registry key:

    Note: If this key does not exist in your Registry Editor, see How to add the registry key via policy below.

    Microsoft 365 Apps for enterprise, Office 2019, and Office 2016

    HKEY_LOCAL_MACHINEsoftwarepoliciesmicrosoftoffice16.0commonOfficeUpdate

    Office 2013

    HKEY_LOCAL_MACHINEsoftwareWow6432Nodemicrosoftoffice15.0commonOfficeUpdate

    1. Examine the following registry values under the OfficeUpdate key:
    • DWORD: EnableAutomaticUpdates
      Values:
      0 = automatic updates are disabled
      1 = automatic updates are enabled
    • DWORD: HideEnableDisableUpdates
      Values:
      1 = hide the menu option to enable or disable automatic updates
      0 = show the menu option to enable or disable automatic updates
    1. If you have any questions or concerns about these policy settings, see your domain administrator.

How to add the registry key via policy

The registry key is added automatically when you install ADMX/ADML files. To do this:

Mac

Microsoft 365 Apps for enterprise, Office 2019, and Office 2016

  1. Always download the LATEST admin templates to a location of your choice:Administrative Template files (ADMX/ADML) and Office Customization Tool for Microsoft 365 Apps for enterprise, Office 2019, and Office 2016
  2. Select the Download button.
  3. Select either the x64 or the x86 build.
  4. Select Run and follow the prompts to install the software.
  5. Copy the *.admx files into the C:/Windows/PolicyDefinitions/ folder.
  6. Copy the *.adml files from the language-locale subfolder (for instance, 'en-US') into the respective language-locale folder under C:/Windows/PolicyDefinitions/.

Warning

Be sure to preserve the same language-locale PolicyDefinitions folder which is applicable to your environment.

Automatic Software Mac Not Working Mac

Office 2013

  1. Go to the Office 2013 Administrative Template files (ADMX/ADML) and Office Customization Tool page.
  2. Select the Download button.
  3. Select either the x64 or the x86 build.
  4. Select Run and follow the prompts to install the software.
  5. Copy the *.admx files into the C:/Windows/PolicyDefinitions/ folder.
  6. Copy the *.adml files from the language-locale subfolder (for instance, 'en-US') into the respective language-locale folder under C:/Windows/PolicyDefinitions/.
Automatic Software Mac Not Working

Warning

Be sure to preserve the same language-locale PolicyDefinitions folder which is applicable to your environment.

Automatic Software Mac Not Working Windows 10

After you copy the Administrative Template files to AD DS, you'll find the update policy settings under Computer Configuration > Policies > Administrative Templates > Microsoft Office 2016 (Machine) > Updates in the Group Policy Management Console. You'll also find a description of how to configure each policy setting.

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For more information about configuring the update settings via GPO, see Configure update settings for Microsoft 365 Apps for enterprise.